Shipping & Delivery Policy

We deliver across India. Serviceability, delivery charge and delivery time vary by pincode. You can check whether we deliver to your address by entering your pincode at checkout, before you pay.

Once your order is confirmed and payment is received, we begin processing it. Orders are packed and handed to the courier within 1 to 2 business days.

Custom-made and made-to-order products take longer to prepare; the additional time is stated on the product page. Orders placed on a Sunday or a public holiday are processed on the next working day.

Delivery time is counted from the date the order is dispatched:

• Standard delivery: 5 to 7 business days
• Fast delivery: 2 to 3 business days, available for selected pincodes

These are working-day estimates and not guarantees. Delivery may take longer during festival periods, or because of weather, strikes, regional restrictions or other events outside our control. Where we know an order will be delayed, we tell you.

The delivery charge for an order is calculated from:

• The delivery pincode and its zone
• The total weight and dimensions of the order
• The delivery speed selected

The exact charge is shown at checkout, as a separate line in the order break-up, before you make payment. Where free delivery applies, it is applied automatically.

When your order is dispatched, we send you a tracking reference by email and SMS. You can follow the shipment at any time from the Track Order page on this website using your order number, or from My Orders.

Tracking information is updated by the courier and can take a few hours to reflect the latest scan.

Our courier partners normally make two to three delivery attempts. If nobody is available to receive the parcel, it is held at the local delivery hub and you are contacted to arrange re-delivery or collection.

A parcel that remains unclaimed for 7 days is returned to us. Where the order was prepaid, we refund it after the parcel reaches us; the outbound delivery charge is not refunded in this case.

Please check your delivery address carefully before confirming an order. A complete address includes:

• Full name and a contact number that is reachable
• Complete street address, with a landmark where helpful
• City, state and the correct pincode
• Any specific delivery instruction

We cannot be held responsible for a delay or failed delivery caused by an incomplete or incorrect address. If you need to change the address after ordering, contact us immediately — we can usually update it before dispatch, but not after.

If your parcel is lost in transit or arrives damaged, contact us at maadurgaenterprises2022@outlook.com or 7827869759 straight away.

Please keep the outer packaging and photograph the damage. We raise the matter with the courier and arrange a replacement or a full refund — you are not left to pursue the courier yourself.

We dispatch through our logistics and courier partners. The partner used for a given order depends on the destination pincode, the product type and the delivery speed selected.

We currently deliver within India only. We do not accept international orders at this time.

For any question about a shipment, a delay or a delivery: